{"id":1547,"date":"2022-09-27T10:00:00","date_gmt":"2022-09-27T10:00:00","guid":{"rendered":"https:\/\/cmjstrategies.com\/website_9e304ce3\/get-your-office-right\/"},"modified":"2025-06-06T15:20:11","modified_gmt":"2025-06-06T15:20:11","slug":"get-your-office-right","status":"publish","type":"post","link":"https:\/\/cmjstrategies.com\/es\/get-your-office-right\/","title":{"rendered":"Get your office right"},"content":{"rendered":"<div class=\"wp-block-post-date\"><time datetime=\"2022-09-27T10:00:00+00:00\">septiembre 27, 2022<\/time><\/div>\n\n\n<p class=\"\">\u201cStop Claudine putting things in her calendar,\u201d the flipchart said. My central team had just come back from a planning session and had left the papers from their brainstorm on a desk next to mine. I smiled. I knew my place. They were in charge, thank goodness.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"\">Getting your central team or office right is critical to your success when you step into an senior executive role. This may seem like a grand name for what might only be 2-3 people, but their importance far outweighs their size. Those few people don\u2019t just help you manage the many competing demands on your time, they help seed the culture you want to build across your department or organisation. Done right, your office can complement your strengths and make up for your blind spots while being the glue that holds everything together.&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"\">In this case I was getting in the way of a well-oiled machine. I had an awesome PA who managed to make everyone feel loved without giving them all the time they wanted in my diary. And I had a talented Head of Office who could tell me in an instant what things I did and didn\u2019t need to read among the 250 emails I received every day. I trusted her handling and judgement implicitly.&nbsp;<\/p>\n\n\n\n<p class=\"\">In your organisation the job titles of these different roles might vary \u2013 you might have a Diary Manager and a Private Secretary or an Executive Assistant and a Chief of Staff \u2013 but the principle of having a close-knit team around you that helps you navigate the demands of your role is the same. When I ask senior leaders \u2013 from Permanent Secretaries to CEOs \u2013what they know now they wish they\\&#8217;d known then, \u2018get your office right\u2019 is always on the list.&nbsp;<\/p>\n\n\n\n<p class=\"\">So what does this mean in practice?&nbsp;<\/p>\n\n\n\n<p class=\"\">To get your office right:<\/p>\n\n\n\n<p class=\"\">\ud83c\udfafPrioritise it: your office protects you, represents you, advances your vision and keeps you sane, so start here and act fast&nbsp;<\/p>\n\n\n\n<p class=\"\">\ud83e\uddbaBe clear on roles and be flexible: have named leads for key pieces of planned cross-cutting work and build in the capacity (and attitude) to flex in response to ad hoc commissions or unexpected events.\u00a0<a href=\"https:\/\/hbr.org\/2020\/05\/the-case-for-a-chief-of-staff\">This article<\/a>\u00a0has some great questions and a framework for thinking through what kind of support you might need. There&#8217;s a difference between getting excellent administrative support from your PA \/ EA and trusted management, leadership and thought partnership from a Chief of Staff or Private Secretary, but\u00a0<strong>both<\/strong>\u00a0matter<\/p>\n\n\n\n<p class=\"\">\ud83d\ude16Allow for a bit of trial and error &#8211; including your own inability to cede control of your diary and decisions! Consult others who seem to have cracked it and adapt to your context&nbsp;<\/p>\n\n\n\n<p class=\"\">\ud83c\udfc6Champion them: value what they do and explain, celebrate and reward their role visibly across your system and especially with your senior leaders. This sets the standard for how you expect others to treat them. It can help to talk and think about them as the foundation of your department or organisation, not the back-office&nbsp;<\/p>\n\n\n\n<p class=\"\">Or getting it wrong\u2026 some of the traps:<\/p>\n\n\n\n<p class=\"\">\u23f1Not spending enough time with the team \u2013 they need to get to know you and your priorities so they can make judgments on your behalf and mirror your leadership. And if the team is going to help you address your blind spots they need to know what they are (which of course means you do too) so be reflective and open about what you need and keep it under review<\/p>\n\n\n\n<p class=\"\">\ud83d\udcaaPutting your weakest people there in order to \u201cprotect delivery\u201d \u2013 these roles matter and need skill and talent. They should be coveted positions that the best people in your organisation or sector want to do and should provide a springboard to other great opportunities<\/p>\n\n\n\n<p class=\"\">\ud83d\udcecIf you\u2019re part of a bigger organisation, be careful about your office becoming a postbox for corporate commissions. Empower the team to add value: to set up systems that collect data once and use it many times, and to shape how \u201cthe centre\u201d operates<\/p>\n\n\n\n<p class=\"\">The&nbsp;<strong>head of your office<\/strong>&nbsp;is a critical post. Here are a few suggestions on what they might do and what skills they need (gathered from people doing the job):&nbsp;<\/p>\n\n\n\n<p class=\"\"><strong>Responsibilities<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Supporting you to make decisions: helping you sort through what actually needs deciding, making connections across the system and getting you the information, insight and data you need&nbsp;<\/li>\n\n\n\n<li class=\"\">Looking ahead: ensuring that you\u2019re prepared for what\u2019s coming up. Commissioning briefing, input and expertise from the business but also shaping and improving the quality of how you\u2019re supported over time<\/li>\n\n\n\n<li class=\"\">Expanding your thinking space: not just by freeing-up time in your diary but also by being a trusted confidant who is not afraid to speak the truth and take on difficult questions with you<\/li>\n<\/ul>\n\n\n\n<p class=\"\"><strong>Profile<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">A great listener: able to make others feel heard on your behalf and to pick up the nuance of what\u2019s really going on in the organisation<\/li>\n\n\n\n<li class=\"\">A consummate relationship-builder: because it\u2019s those relationships across the business that really get the job done, especially in an emergency<\/li>\n\n\n\n<li class=\"\">A reliable judge: can prioritise through the noise, focus your attention and communicate (and make) decisions on your behalf wherever possible&nbsp;<\/li>\n<\/ul>\n\n\n\n<p class=\"\"><strong>Who has made the biggest difference to your office and how?&nbsp;&nbsp;<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>There was never any time to think. To \u201cjust\u201d think. <\/p>\n<p>You get promoted largely because of the way you think and yet when you get to the top you don\u2019t have time to do it. Multiple clashing meetings, a daily avalanche of emails, pressing decisions at every turn, reforms to deliver, targets to meet, oh and a bunch of people to lead, engage and motivate. <\/p>\n<p>Getting your office right is essential if you\u2019re going to survive and thrive in the most senior leadership roles. You need to let go of managing your calendar and to build a team that reflects what you value and if you\u2019re lucky, becomes the glue that holds everything together. <\/p>","protected":false},"author":1,"featured_media":1550,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[36,26],"tags":[50,43],"class_list":["post-1547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-resources","tag-leadership-tips","tag-stepping-up"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Get your office right - CMJ Strategies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cmjstrategies.com\/es\/get-your-office-right\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Get your office right - CMJ Strategies\" \/>\n<meta property=\"og:description\" content=\"There was never any time to think. To \u201cjust\u201d think.  You get promoted largely because of the way you think and yet when you get to the top you don\u2019t have time to do it. Multiple clashing meetings, a daily avalanche of emails, pressing decisions at every turn, reforms to deliver, targets to meet, oh and a bunch of people to lead, engage and motivate.  Getting your office right is essential if you\u2019re going to survive and thrive in the most senior leadership roles. 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