{"id":2259,"date":"2024-12-03T18:32:33","date_gmt":"2024-12-03T18:32:33","guid":{"rendered":"https:\/\/cmjstrategies.com\/website_9e304ce3\/?p=2259"},"modified":"2024-12-04T18:13:13","modified_gmt":"2024-12-04T18:13:13","slug":"keeping-it-all-on-track","status":"publish","type":"post","link":"https:\/\/cmjstrategies.com\/es\/keeping-it-all-on-track\/","title":{"rendered":"Manteniendo todo en orden"},"content":{"rendered":"<p class=\"\\&quot;\\&quot;\" id=\"\\&quot;ember2463\\&quot;\">There were more than 100 people in my Directorate, working in offices around country. Many of them were specialists with expertise I didn\u2019t have. We faced a mammoth delivery agenda, serving colleagues across the organisation and thousands of stakeholders outside it. Performance was not the best. We needed to make savings but none of our internal customers wanted to lose \u2018their\u2019 service. I was new to the department and new to this level of leadership. Deep breath.<\/p>\n\n\n\n<p class=\"\\&quot;\\&quot;\" id=\"\\&quot;ember2464\\&quot;\">Suddenly, my <a href=\"\\&quot;https:\/\/www.linkedin.com\/pulse\/time-let-go-claudine-menashe-jones\/?trackingId=rzHSCfirRyOMKsDAKUe3IQ%3D%3D\\&quot;\">ideals on delegation<\/a>, on \u2018setting up\u2019 my team to deliver seemed under threat: I didn\u2019t have firm foundations in place in the team or my knowledge; even if I asked the right questions, sometimes I didn\u2019t understand the answers. How was I supposed to keep this all on track, let alone improve it and deliver more for less? And even if I wanted to take over, I couldn\u2019t because I didn\u2019t have the skills.<\/p>\n\n\n\n<p class=\"\\&quot;\\&quot;\" id=\"\\&quot;ember2465\\&quot;\">I recently heard that there\u2019s no word in Spanish for \u2018accountability\u2019. You can say \u2018responsibility\u2019 but it doesn\u2019t quite have the same implication of having to answer for what you\u2019ve done (or what you haven\u2019t).&nbsp;I wasn\u2019t just responsible for the Directorate\u2019s work. I was accountable for it.<\/p>\n\n\n\n<p class=\"\\&quot;\\&quot;\" id=\"\\&quot;ember2466\\&quot;\">As you climb further up the ladder, your role overseeing multiple, complex pieces of work gets broader just as you get more distant from the day-to-day activity and become less likely to be expert in everything you\u2019re accountable for. Even if you manage to set the team up to deliver, how can you keep track of how things are going? How do you judge where and when to offer support, or to intervene? Good governance is an essential part of the systems and culture you build as a leader. And it\u2019s terribly hard.<\/p>\n\n\n\n<p class=\"\\&quot;\\&quot;\" id=\"\\&quot;ember2467\\&quot;\">I learned some valuable lessons in that role \u2013 through my failure as much as my success \u2013and then interviewed lots of new Directors to see what they had learned. Here are some of the things they shared:<\/p>\n\n\n\n<p class=\"\\&quot;\\&quot;\" id=\"\\&quot;ember2468\\&quot;\">\ud83d\ude0eBeware Optimism Bias: when you ask how things are going, many people are more likely to be positive than not and to want to reassure you that \u2018it\u2019s all fine\u2019 and they\u2019ve \u2018got it covered\u2019. They\u2019re not necessarily lying. They might just be giving others the benefit of the doubt or making assumptions about what you want, or need, to hear. This tendency will be worse in contexts where historically raising problems has been met with punitive action rather than support. To help manage this, set up systems that use concrete and consistent data as a basis for the judgement and don\u2019t be afraid to probe: \u201cWhat makes you say that?\u201d; \u201cHow would we know if it wasn\u2019t on track?\u201d; \u201cWhat are you worried about?\u201d; \u201cIs there anything I haven\u2019t asked about that I should know?\u201d<\/p>\n\n\n\n<p class=\"\\&quot;\\&quot;\" id=\"\\&quot;ember2469\\&quot;\">\ud83c\udf89Celebrate Failure: as well as watching your own behaviour when you receive bad news, you can take other steps to create psychological safety for your leaders. Create regular forums for discussing things that went wrong, share your own lapses of judgement and oversights publicly and reward those who speak up about problems or concerns. This can feel risky if the wider organisational context doesn\u2019t support it \u2013 I worked in Government, which is not always know for its ability to admit mistakes \u2013 so build your credibility first and look at how you can shift the culture among your peers and bosses too.<\/p>\n\n\n\n<p class=\"\\&quot;\\&quot;\" id=\"\\&quot;ember2470\\&quot;\">\ud83e\udd13Get training and support. Being an SRO for major projects is not something you can just waltz into and hope to get right. There\u2019s too much riding on it. Find out what you don\u2019t know and make a learning plan early on to either fill the gaps yourself or to recruit people around you who can. I was never going to become a technical expert on some of the things I was accountable for, but I could build networks that would help me formally \u2013 e.g. experts joining my project review meetings &#8211; and through mentors who I could turn to for help in moments of doubt (including when I didn\u2019t understand the answers to my own questions).<\/p>\n\n\n\n<p class=\"\\&quot;\\&quot;\" id=\"\\&quot;ember2471\\&quot;\">\ud83c\udfedGet back to the floor. The people closest to the work often see the threats and opportunities most clearly. Get out and about in your teams and build the relationships and opportunities that allow information and ideas to flow. I don\u2019t just mean a \u2018meet and greet\u2019 tour at the beginning. I mean sitting alongside people at all levels to understand and appreciate their work, seeing what problems they\u2019re facing (and solving) and spotting for yourself the kinks in the system that no amount of governance is ever going to reveal to you.<\/p>\n\n\n\n<p class=\"\\&quot;\\&quot;\" id=\"\\&quot;ember2472\\&quot;\">\ud83d\udc4d\ud83d\udc4eActually manage performance. I often work with leaders who are frustrated with the performance of their team, but have never really communicated their expectations. We somehow expect them to read our minds and when they fall short of our unspoken ideal we\u2019re indignant \u2013 they should have known, I shouldn\u2019t have to tell them. Get back to basics: set expectations, give and receive feedback regularly, provide support and challenge, if things don\u2019t improve, do something and do it fast. And if you do find yourself having to let someone go, stop at nothing to then get the talent you need. No amount of governance process or training will make up for not having a competent team.<\/p>\n\n\n\n<p class=\"\\&quot;\\&quot;\" id=\"\\&quot;ember2473\\&quot;\">Finally, know that even if you do all of this, things will still go wrong because that\u2019s life. The key will be to keep calm and keep perspective. So much of how you\u2019re judged will be in how you respond in that moment rather than what you might have done to avoid it. And it will probably be the best training you ever get.<\/p>\n\n\n\n<p class=\"\\&quot;\\&quot;\" id=\"\\&quot;ember2474\\&quot;\"><\/p>","protected":false},"excerpt":{"rendered":"<p>As you get more senior you have more responsibility and less control. How do you oversee multiple pieces of complex work when you;re more distant than ever from the action? Good governance is an essential part of the systems and culture you build as a leader. And it\u2019s terribly hard. <\/p>","protected":false},"author":1,"featured_media":2273,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[36,26],"tags":[47,48,46],"class_list":["post-2259","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","category-resources","tag-delegation-and-accountability","tag-lead-for-impact","tag-public-sector"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Keeping it all on track - CMJ Strategies<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cmjstrategies.com\/es\/keeping-it-all-on-track\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Keeping it all on track - CMJ Strategies\" \/>\n<meta property=\"og:description\" content=\"As you get more senior you have more responsibility and less control. 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